Terms of use

The copyright holder is the company My Super Paris SAS (MSP SAS), France, hereinafter referred to as the Company, within the framework of which users, in particular, are provided with services for booking excursions to the companies listed on the website: https://mysuperparis.com (hereinafter - the website) .

This Agreement with the User (hereinafter referred to as the "Agreement") describes the conditions for the provision of services through the Company's website.

The user of the site is the person using the services of the Company. The user of the site guarantees that he is an adult and capable natural person or an authorized representative of a legal entity. All information provided and published by the User is accurate, truthful, fair and reliable. User agrees to act within the framework and in accordance with this Agreement.

By making a reservation on the Company's website, the User thereby accepts the terms of this Agreement. Please do not use the services of the Company if you do not agree with the terms of this Agreement. The company reserves the right to amend the Agreement (including in relation to the cost of excursions) unilaterally without prior notice at any time, and the changes are considered valid from the moment of publication on the site.

The Company is not liable if inaccurate information posted by the User on the site entails direct and (or) indirect losses of third parties, or of the User.

For informational purposes, the Company’s website contains photographs and texts (hereinafter referred to as materials), the copyright of which is owned by the Company, or by third parties that have granted such rights to the Company, or photographs and texts freely available on the public Internet without indicating restrictions on their use by the authors. If you believe that any material infringes your copyrights, please send documents confirming your authorship to the email address: mysuperparis@gmail.com - and the Company will consider them as soon as possible and, if a violation of rights is established, will immediately exclude material from the Company's website. All photos are posted on the site for informational purposes only or to accompany the published heading or text.

The User understands and accepts that the Company has the right to change or terminate the site with or without prior notice, and that the Company is not responsible to the Users or a third party regarding the suspension or termination of the site. The Company does not guarantee that the site will comply with the subjective representations and expectations of the User; that the platform will work without interruptions and technical errors.

Payments Payment by credit card online

Our site is connected to Internet acquiring, and you can pay by VISA or MasterCard. After confirming the selected service, a secure window will open with the payment page of the CloudPayments processing center, where you need to enter your bank card details. For additional cardholder authentication, the 3D Secure protocol is used. If your Bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional identification, check with the Bank that issued you the bank card.

Online payment security guarantees

CloudPayments processing center protects and processes your bank card data in accordance with the PCI DSS 3.0 security standard. Information is transmitted to the payment gateway using SSL encryption technology. Further information transfer occurs through closed banking networks, which have the highest level of reliability. CloudPayments does not transfer your card details to us and other third parties. For additional cardholder authentication, the 3D Secure protocol is used. All operations with payment cards occur in accordance with the requirements of VISA International, MasterCard and other payment systems.

The personal information you provide (name, phone, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our Web server.

If you have questions about the payment made, you can contact customer support by e-mail: support@cloudpayments.ru.

Terms of prepayment for services

The user pays for the reservation of the tour when confirming the order on the site. Unpaid reservations will be canceled.

All prices on the website are indicated in Euros, VAT included. Before full or partial payment (with the possibility of surcharges on the spot), the user sees the final amount of all payments. The Company cannot and will not charge any other surcharges, fees or commissions. After paying for the order, all information, namely: the date of execution of the services, the amount already paid, the amount of the surcharge on the spot (if any) is automatically sent to the Company’s and the user’s e-mail, and this is the official confirmation of the transaction and management in case of disputes.

After the end of the reservation, the User receives a reservation code confirming the order and payment for the excursion to the email address specified during booking. To participate at the tour, the User must present a voucher to the guide, before the start of the tour in printed or electronic form, downloaded to the User’s smartphone or tablet.

The user has the right to declare his desire to terminate the transaction and return the money no later than 48 hours before the time of the provision of services (the start of the tour).

Change of reservation, refund of services

Cancellation of an order with a full refund of the paid amount, as well as a change in the date of the tour, the number of participants, are possible no later than 48 hours before the date of the tour indicated in the order.

To do this, send a cancellation message (changes in the date and / or number of participants) to the email address: mysuperparis@gmail.com from the email address provided when booking on the site, listing in the letter:

· Date of application

· Date of the planned excursion

· Registration code

· Customer name

· Phone number

· The number of participants for whom cancellation / rescheduling is requested

Confirmation of acceptance of the cancellation / change of the order will arrive to the email address from which the request came.

Refunds are made only to the card with which the order was paid.

Refunds are made to the User by the Company within a maximum of 48 hours from the date of confirmation of the request for cancellation of the reservation. The term for crediting funds to the card is determined by the terms of the card issuing bank.

Contacts

For any questions, please contact E-MAIL: mysuperparis@gmail.com

Activities in France are conducted by the legal entity:

My Super Paris SAS (MSP SAS)

21 Avenue de la Redoute

92600 Asnières-sur-Seine

France

Reg.Nr .: 85035582700013 (company registration number)

VAT: FR85850355827

By placing orders on the site, the User confirms that he has read with due diligence the conditions of this terms of use and accepts them without any additional comments.